Ask an Expert.

Before submitting a question to the Ask an Expert service, you must read the Disclaimer & Guidelines and instructions.

Reminders.

• Please note we are transitioning to new, improved systems. If you are looking for previously submitted archived questions, contact susan.bonner@iiaba.net.
• Allow 5 to 7 business days for a response.
• All responses are made through the Ask an Expert portal. We will not respond via email.
  • Your response will come from askanexpert@iiaba.net.
• Always include applicable forms.
  • If you are referring to an ISO form or any specific coverage question, attach a copy of the forms that include the form number with edition date.
  • If this is a claim denial and you have a copy of the carrier’s denial letter, please include a copy of that letter. 
  • If you have a specific coverage question, please include all applicable forms – including the policy forms. Experts will not opine without a copy of the forms.
• If you include acronyms that are not commonly used or specific to your question, please type them out at first reference. (Eg: GAP – Guaranteed Auto Protection)
• We cannot answer state-specific questions. Contact your state association for assistance with state-specific questions, such as licensing, vehicle registrations, etc.
• Please refrain from specifically naming any carrier in your question.

Do You Have Questions for the experts?

When you’ve done the research and still can’t find the answer, our 50+ volunteer coverage, agency management, and technology experts are here to help. First time using the service? Read our Disclaimer & Guidelines to get started.

If you have a coverage question, please submit any ISO or proprietary forms and claims denial documents. This will speed your response time.

Please Note: We hope you enjoy the new website, please look around! While we are in the middle of this technology transition, there might be a delay in receiving the Ask an Expert responses. There is no longer an online portal for this service. All responses will be shared directly via email.

Disclaimer: Ask an Expert responses are provided for educational and informational purposes only. The Big “I” neither endorses the advice of these volunteer professionals nor makes any warranty or representation, express or implied, with respect to the accuracy, completeness, or usefulness of the information provided through this service. The information provided in this section represents the views of one or more experienced professionals on a given topic; it is not a recommendation that you follow a particular course of action. The Big I” and the participants in this service do not assume, and will take no responsibility for, liability or damage which may result from the use of any of this information.