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New Hire Training

Start your new hires off right with our self study and online training in insurance essentials, coverages, business skills and more.  Investing in your new employees with the proper education and training from the beginning can put them on the path to greater long-term success for your agency.  MIAA members received discounted pricing on these education and training programs.  

Looking for industry training for new employee?  My Agency Campus is the perfect solution!  The MIAA has partnered with New Level Partners to bring online training to new hires in the insurance industry.  Online learning is ideal for new hires and job changers and is an excellent way to fit coverage education into the workday.  Our new hire training is on-demand, interactive, cost-effective and measurable!  Select a specific curriculum package based on individual needs.  Exercises and quizzes provide an interactive learning experiene.  Individuals have four months to complete a selected curriculum, with each unit averages 30-40 minutes long.  


My Agency Campus has three main paths for learning;  

Designed for NEW Team Members with little to no experience in the insurance profession 

Introduction to the Insurance Industry (5 courses)                                      $ 80 

 Commercial Lines Coverage Basics (21 courses)                                          $275

 Personal Lines Coverage Basics (17 courses)                                                  $175

 Key Concepts in Risk Management and Underwriting (5 courses)     $125 

Designed for Team Members looking to grow and expand technical skills 

Client Management - Commercial Lines Coverage plus Essentual Skills Jump-Start! (26 courses)                         $315 

Client Management - Personal Risk Coverage plus Essential Skills Jump-Start! (22 courses)                                    $215

Sales - Commercial Lines Coveraeg plus Essentaial Skills Jump-Start! (29 courses)                                                         $345 

Sales - Personal Risk Coverage plus Essential Skills Jump-Start! (25 courses)                                                                     $245

Key Concepts in Risk Management and Underwriting! (5 courses)                                                                                             $125 

Team Leader Start-up (6 courses)                                                                                                                                                                     $125

Insurance and Business Skills Basics for the Intern (9 courses)                                                                                                       $ 95

Designed for Team members looking to build and develop professional skill sets

Advanced Communication and Negotiation Skills (5 courses)                 $ 80

Leading Successful Projects and Meetings (3 courses)                                 $ 80

Client Management Essentials (6 courses)                                                           $ 80 

Business Communication Fundamentals (5 courses)                                     $ 80 

Leadership Fundamentals (6 courses)                                                                     $245 

Risk Solutions IQ Training 

Sales Training for NEW Commercial Lines Producers and Account Executives!

This is a 10 week interactive virtual classroom program where participants acquire new skills to assess risk hazards, exposures and coverage gaps while practicing their value proposition.  RSIQ incorporates independent study with four "live learning" web sessions led by an expert mentor and providing extensive discussion and Q&A.  The four segments are:  Commercial Property, CGL/Producers, Workers Comp and Final Case Presentations.   

LIVE Streaming ABEN WEBCASTS - Basics and Beyond | Approved for CEC

Click here for more information and receive 40% off your first purchase!


This is a partnership with the Institutes whereby you can learn the basics of insurance while earning a designation.  We also recommend the 3 Day Pre-Licensing Course held at the MIAA office twice a year.  

csr bootcamp2.jpgMore details:
Step 1:  Successful starts for CSR's 
Step 2:  Introduction to Risk Management and Insurance 
Step 3:  AINS 21 - Property & Liability Insurance Principles 
Step 4:  AINS 22 & AINS 23 - Personal Insurance & Business Loss Exposures

You can also sign up for the 3 Day Pre-Licensing Courses offered throughout the year. 

New Employee Training Partnership with MERG

In this "virtual classroom" employees log in to complete 1-3 hours of course work each week.  There is no travel, no interruption to daily agency activity and most importantly, no time out of the office.  Your new hire can connect with other rookies, bounce questions off the facilitator and learn about critical service and communication skills in manageable pieces in the comfort of their own home or office.  Work can be completed off-line and then pasted in on-line.  Time to complete the course is 3 hours max per week.  The student is expected to:

1. Read a chapter and/or e lecture. 

2. Perform at least one activity a week in the agency.  Activities are designed to create employees who are learn proactively, observing procedures and asking questions.

3. Post observations about the activity.

4. Particpate in a discussion question weekly with classmates and the faciltator.

5. Take occassional quizzes and a final exam.


Need MORE information on how a MERG classroom works?   Click here to learn more

Each of the following virtual courses are offered numerous times thoughout the year

Personal Lines Coverage Basics
2020 MERG Basics and NEOFlyers through June 2020.pdf

Recommended for employees with 3-9 months experience
  - Introduction to Property Insurance
  - Introduction to Liability Insurance
  - Dwelling Insurance
  - Homeowners Insurance
  - Personal Auto Insurance
  - Misc Personal Lines

Commercial Lines Coverage Basics 
2020 MERG Basics and NEOFlyers through June 2020.pdf

Recommended for employees with 3-12 months experience
  - The Commercial Package Policy & the BOP
  - Commercial Property Insurance
  - Ocean & Inland Marine Insurance
  - Commercial General Liability Insurance
  - Commercial Automobile Insurance
  - Commercial Crime Insurance
  - Workers Compensation
  - Misc Commercial Lines Insurance

Make Your New Employee A Winner
2020 MERG Basics and NEOFlyers through June 2020.pdf
  - Build a foundation of knowledge about insurance
  - Explore the big picture of insurance including terms and key concepts
  - Discover how the agency delivers service to customers
  - Teach the importance of E&O prevention techniques

Delivering Quality Service 
2020 DQS-Full year rev.pdf
  - Develop relationships through active listening
  - Take ownership of the customers' problem
  - Speak positively in negative situations
  - Help confused or irate customers
  - Clarify expectations and confirm work plans
  - Minimize E&O risk through proper documentation and consistency with procedures
  - Explore the workflows within the agency's system

Pre-Licensing Classes & Live Webinar Options

Join us at the MIAA Office for the next pre-licensing class. 

Property & Casualty - Custom Maine Workbooks for the PC class (Lighthouse on cover and web address on cover should read

April 14-16, 2020, MIAA Headquarters, 17 Carriage Lane, Hallowell, ME 

July  TBD, Location Southern Maine 

October 20-22, 2020, MIAA Headquarters, 17 Carriage Lane, Hallowell, ME  

Click here to learn more about MIAA Licensing 

Online LIVE Webinar options offered monthly with our partner, AD Banker.  You must create an account after clicking the link to see the options.  

Click here for live webinar class dates and registration

Purchase Self Study Licensing Tools

Purchase Property/Casualty Workbook