Start your new hires off right with our self study and online training in insurance essentials, coverages, business skills and more. Investing in your new employees with the proper education and training from the beginning can put them on the path to greater long-term success for your agency. MIAA members received discounted pricing on these education and training programs.
New Hire Training with New Level Partners - MY AGENCY CAMPUS
Looking for industry training for new employee? My Agency Campus is the perfect solution! The MIAA has partnered with New Level Paertners to bring online training to new hires in the insurance industry. Online learning is ideal for new hires and job changers and is an excellent way to fit coverage education into the workday. Our new hire training is on-demand, interactive, cost-effective and measurable! Select a specific curriculum package based on individual needs. Exercises and quizzes provide an interactive learning experiene. Individuals have four months to complete a selected curriculum, with each unit averages 30-40 minutes long.
My Agency Campus has three main paths for learning;
Designed for NEW Team Members with little to no experience in the insurance profession
Introduction to the Insurance Industry (5 courses) $ 80
Commercial Lines Coverage Basics (21 courses) $275
Personal Lines Coverage Basics (17 courses) $175
Key Concepts in Risk Management and Underwriting (5 courses) $125
Designed for Team Members looking to grow and expand technical skills
Client Management - Commercial Lines Coverage plus Essentual Skills Jump-Start! (26 courses) $315
Client Management - Personal Risk Coverage plus Essential Skills Jump-Start! (22 courses) $215
Sales - Commercial Lines Coveraeg plus Essentaial Skills Jump-Start! (29 courses) $345
Sales - Personal Risk Coverage plus Essential Skills Jump-Start! (25 courses) $245
Key Concepts in Risk Management and Underwriting! (5 courses) $125
Team Leader Start-up (6 courses) $125
Insurance and Business Skills Basics for the Intern (9 courses) $ 95
Designed for Team members looking to build and develop professional skill sets
Advanced Communication and Negotiation Skills (5 courses) $ 80
Leading Successful Projects and Meetings (3 courses) $ 80
Client Management Essentials (6 courses) $ 80
Business Communication Fundamentals (5 courses) $ 80
Leadership Fundamentals (6 courses) $245
Risk Solutions IQ Training
Sales Training for NEW Commercial Lines Producers and Account Executives!
This is a 10 week interactive virtual classroom program where particpants acquire new skills to assess risk hazards, exposures and coverage gaps while practicing their value proposition. RSIQ incorporates independent study with four "live learning" web sessions led by an expert mentor and providing extensive discussion and Q&A. The four segments are: Commercial Property, CGL/Producrs, Workers Comp and Final Case Presentations.
CSR BOOTCAMP with The Institutes
This is a partnership with the Institutes whereby you can learn the basics of insurance while earning a designation. We also recommend the 3 Day Pre-Licensing Course held at the MIAA office twice a year.
Step 1: Successful starts for CSR's
Step 2: Introduction to Risk Management and Insurance
Step 3: AINS 21 - Property & Liability Insurance Principles
Step 4: AINS 22 & AINS 23 - Personal Insurance & Business Loss Exposures
You can also sign up for the 3 Day Pre-Licensing Courses offered throughout the year.
New Employee Training Partnership with MERG
In this "virtual classroom" employees log in to complete 1-3 hours of course work each week. There is no travel, no interruption to daily agency activity and most importantly, no time out of the office. Your new hire can connect with other rookies, bounce questions off the facilitator and learn about critical service and communication skills in manageable pieces in the comfort of their own home or office. Work can be completed off-line and then pasted in on-line. Time to complete the course is 3 hours max per week. The student is expected to:
1. Read a chapter and/or e lecture.
2. Perform at least one activity a week in the agency. Activities are designed to create employees who are learn proactively, observing procedures and asking questions.
3. Post observations about the activity.
4. Particpate in a discussion question weekly with classmates and the faciltator.
5. Take occassional quizzes and a final exam.
Need MORE information on how a MERG classroom works? Click here to learn more
Each of the following virtual courses are offered numerous times thoughout the year
Personal Lines Coverage Basics
2019 MERG Flyers through end.pdf
Recommended for employees with 3-9 months experience
- Introduction to Property Insurance
- Introduction to Liability Insurance
- Dwelling Insurance
- Homeowners Insurance
- Personal Auto Insurance
- Misc Personal Lines
Commercial Lines Coverage Basics
2019 MERG Flyers through end.pdf
Recommended for employees with 3-12 months experience
- The Commercial Package Policy & the BOP
- Commercial Property Insurance
- Ocean & Inland Marine Insurance
- Commercial General Liability Insurance
- Commercial Automobile Insurance
- Commercial Crime Insurance
- Workers Compensation
- Misc Commercial Lines Insurance
Make Your New Employee A Winner
2019 MERG Flyers through end.pdf
- Build a foundation of knowledge about insurance
- Explore the big picture of insurance including terms and key concepts
- Discover how the agency delivers service to customers
- Teach the importance of E&O prevention techniques
Delivering Quality Service
2019 DQS-Full year.pdf
- Develop relationships through active listening
- Take ownership of the customers' problem
- Speak positively in negative situations
- Help confused or irate customers
- Clarify expectations and confirm work plans
- Minimize E&O risk through proper documentation and consistency with procedures
- Explore the workflows within the agency's system
Pre-Licensing Classes & Live Webinar Options
Join us at the MIAA Office for the next pre-licensing class.
Property & Casualty - Custom Maine Workbooks for the PC class (Lighthouse on cover and web address on cover should read www.maineagents.net)
April 14-16, 2020, MIAA Headquarters, 17 Carriage Lane, Hallowell, ME
July TBD, Location Southern Maine
October 20-22, 2020, MIAA Headquarters, 17 Carriage Lane, Hallowell, ME
Online LIVE Webinar options offered monthly with our partner, AD Banker. You must create an account after clicking the link to see the options.
Click here for live webinar class dates and registration
Click here to learn more about MIAA Licensing
Purchase Property/Casualty Workbook
Purchase Self Study Licensing Tools